A-Z Guide

Accessible Parking

Accessible parking spaces are available in the lots directly across the street (High Street) from ​Rupp Arena and the parking lot located directly behind the arena which is accessible from both ​Main Street or Manchester Street. Vehicles which park in the designated accessible parking ​spaces must display either the temporary hang tag or a permanent state license plate with the ​accessible parking notations. All parking in these spaces is on a first come, first served basis.

Accessible Seating

Accessible seating is available for purchase through the Lexington Center Ticket Office (859-233-3535) or through Ticketmaster (800-745-3000 or www.ticketmaster.com). We highly recommend patrons contact our ticket office directly, as our staff is more intimately knowledgeable about our facilities and we feel they would provide the best service for our patrons with accessible seating needs.

Address

Rupp Arena
430 West Vine Street
Lexington, KY 40507
859-233-4567 phone
859-233-3535 box office
859-253-2718 fax

Admission

All patrons entering Rupp Arena must have a valid ticket to gain admission. An exception is made for some shows for children one to two years of age. Please check with our Ticket Office prior to attending the event.

Aisle Courtesy

For the safety and courtesy to all our guests, aisles must be kept clear at all times. Please follow the directions of the usher assigned to your section and refrain from sitting or standing in the aisles.

Alcoholic Beverage Policy

Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside Rupp Arena. Alcoholic beverages may be purchased inside the arena at most events. All alcohol purchases must be accompanied by a valid state issued driver’s license or ID, Passport or Military ID. You must be 21 years of age to purchase any alcohol. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Rupp Arena management.

Animals

Animals or pets of any kind are prohibited with the exception of service animals. Service animals are welcome inside the building but must remain on a leash or in a harness at all times. If you intend to bring a service animal to the arena, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you.

ATMs

There is an ATM located in the Shops at Lexington Center on the first floor near the Food Court, and another ATM located inside the arena on the Whitaker Bank Concourse across from Section 11.

Baby Changing Stations

The baby changing stations are in the family restrooms located on each main concourse.

Banners and Signs

Signs which are hand-held and no greater than 24" x 24" in size are allowed at most events. Signs may not be hung or fastened anywhere in the arena. Small signs should not be commercial or obscene in nature or cause any disturbance with other fans. Rupp Arena reserves the right to remove any banner or sign without exception.

Binoculars

Guests are welcome to bring their own binoculars to events at Rupp Arena. Binocular rentals are not available.

Broken Seat

If you seat is not functioning properly or broken, please notify a member of our Guest Services staff for assistance or contact us directly at 859-233-4567 Ext. 0 with the exact location of the damaged seat.

Camera Policy

No commercial photography of any kind is permitted. Cameras with detachable lenses are prohibited. Flash photography, video cameras or any other audio/visual equipment is prohibited unless authorized by team, promoter or artist management. Guests should check the events listing on the website to find out the policy prior to the event.

Cell Phones / Computers

Cell phones, tablets and laptops are currently allowed in the arena as long as their use does not interfere with other guest’s enjoyment of the event or activity. No devices can be plugged into the buildings electrical outlets.

Child Admission Policy

The admission policy varies by event. For most events, a child under the age of 2 does not require a ticket with the exception of UK events in which every patron, no matter their age, must have a ticket. Please check with the Ticket Office at 859-233-3535 for the age requirement for tickets for the event you are interested in attending.

Credit Card Policy

Rupp Arena honors Visa, MasterCard, American Express and Discover.

Directions

Driving directions, including maps, are available under the Plan Your Visit section of this website.

Drop-Off / Pick-Up Areas

Rupp Arena offers a drop-off and pick-up area on High Street/South Side of the arena. Limousines, buses and cars will be allowed to drop-off and pick-up in this area, but no vehicles will be permitted to park there.

Elevators

Rupp Arena has two passenger elevators available from the concourse level. The main elevator is behind Section 15 on the east concourse. A second elevator is located on the west concourse behind Section 30. Please note that there are some events which do not allow patrons to use the elevator. Guest Services personnel are on or the elevators during events and will communicate accordingly.

Emergencies and Evacuations

Rupp Arena is committed to providing the highest standard of safety for our visitors and employees. In case of an emergency, please follow the instructions of the staff and proceed to the nearest exit and out to street level in a calm and safe manner. Click here to view the Evacuation Map. Guests should use the stairwells as a means of evacuation. Elevators and escalators may not be working at the time of an evacuation.

Emergency Phone Calls

The emergency phone number for Rupp Arena / Lexington Center is 859-233-4567. The call is taken by a member of the staff and relayed to our Guest Services staff that then relays the message to you in your seat (if that information is provided). Please be sure to leave your section, row and seat number with any person(s) who may need to reach you at the event in case of an emergency. This is the only way our staff will have to locate you. Please note that we cannot make any announcements during the event. Patrons will be contacted in emergency situations only.

Entry Inspection

Rupp Arena will utilize walk through metal detectors at most events. 

Upon arrival, fans will be requested to remove items like cell phones, keys, bags/purses and large metal objects that may set off the alarm, thus requiring further inspection. Although these units are more effective and faster than handheld metal detectors, patrons should still plan to arrive early to events in order to avoid standing in long lines.  

A special “Express Lane” will be set up for patrons entering the arena without purses or bags.

Entry Times

The time that doors open prior to an event will vary, but most of the time it will be one (1) hour prior to the event time printed on your ticket.  

Family Restrooms

Family restrooms are located on the East Concourse to the left of the concession stand and on the West Concourse to the right of the concession stand.

First-Aid

Certified medical professionals are available at our First-Aid station during most events to assist guests with medical needs. Guests in need of emergency first-aid should contact the nearest Rupp Arena employee for assistance. The primary First-Aid station is located on the main concourse near section 34.

Food & Beverage

Please visit our Concessions Guide page for information on food and beverage services. Guests may not bring in outside food and/or beverage. Guests with specific/dietary needs due to medical conditions or religious requirements should contact Guest Services at (859) 233-4567 prior to arrival.

Group Sales

Select events at Rupp Arena offer discounts to groups. Please call Jana Hatton at 859-233-4567 Ext. 3292, email jhatton@lexingtoncenter.com or go to our group sales page for more information.

Guest Conduct

In order to provide all guests a positive and enjoyable experience when attending events at Rupp Arena, we ask all patrons to please be respectful and considerate of their fellow event attendees.

Disorderly Conduct: Guests who fail to follow the policies set forth by the management of Rupp Arena / ​Lexington Center and enforced by its staff or those who violate any local, state and/or federal law will be subject to ejection from the facility.

Ejection from Rupp Arena: ​Disruptive or problematic guests should be reported to event staff immediately. Guests asked to vacate the arena may be escorted from the premises by event staff, security, facility management or local law enforcement.

Firearms/Weapons: This Facility is within a “School Zone” (18 U.S.C.922) Firearm Possession is Prohibited except for those Authorized to carry weapons by the Commonwealth of Kentucky.

Intoxicated Guests: Intoxicated guests are not admitted into Rupp Arena at any time. Intoxicated guests are subject to removal from arena property.

Patron Appearance: ​Patrons entering Rupp Arena must be properly clothed, which includes shirt and shoes. ​Clothing items must be worn at all times inside the arena.

Projectiles: ​The throwing of any object at any time inside the arena is strictly prohibited. Any person ​witnessed throwing a projectile of any size is subject to ejection from the facility.

Guest Services

Guest Services has a location at each entrance into the arena to assist patrons regarding general inquires, seating questions, ticketing issues, accessible needs and assistance as well as information regarding future events. Guest Services is open beginning 30 minutes prior to doors opening for an event and remains open until the building is clear of all patrons after the event has concluded.

Guest Services staff including ushers, ticket takers and security is available to assist patrons throughout the duration of the event.

Guest Services can also be reached in advance to assist with any question or concern you may have at 859-233-4567 Ext. 3262.

Interpretive Services

Sign Language Interpreters are available for the deaf and hard of hearing. To ensure proper service and scheduling, please contact our Ticket Office at 859-233-3535 a minimum of fourteen (14) days prior to the event to request this service.

Lost & Found

If you lose or find an item during an event, please proceed to Guest Services for assistance or contact our lost and found department which is open 24 hours a day at 859-233-4567 Ext.3002. Rupp Arena is not responsible for lost items. Found items are retained for 30 days.

Lost Children

If you get separated from one another, children should be instructed to ask anyone of our Guest Services staff (easily identified by their yellow jackets) for assistance. Lost children will be escorted to one of the Guest Services stations located at one of the entrances to the arena. Parents looking for a lost child should go to this same location as well to request assistance in relocating their child.

Merchandise

Event merchandise is generally available for most events and located at temporary stand locations in the arena lobby, East and/or West concourses.

Outside Vending

Per City Ordinance 198-13, the selling or sampling of food and beverages, selling or distribution of merchandise, tickets or other items on Lexington Center property without written authorization is strictly prohibited beginning three hours prior to an arena event and continuing until one hour after the event is completed.

Paging

The paging of patrons inside Rupp Arena is not permitted during concerts, shows or other events at the facility.

Parking

Parking is available across the street from the arena accessible from either High Street or Maxwell Street. Additional parking is also available behind Rupp Arena accessible from either Manchester Street or Main Street. All parking is on a first come, first serve basis.

Prohibited Items

The following items are not permitted inside Rupp Arena:

  • Backpacks​​​​
  • Weapons of Any Type*
  • Banners
  • Illegal substances
  • Outside Food and Beverage
  • Pets / animals**
  • Beach Balls
  • Laser Pointers/pens​​​
  • Baby Seats or Carriers
  • Video or Audio Recorders
  • Cameras with detachable lenses
  • Selfie Sticks
  • Unauthorized noisemakers
  • Bags/purses in excess of 12" x 12" x 6"***
  • Stadium Seats in excess of 18"wide, with hard plastic or metal parts.
  • Fireworks
  • Frisbees
  • Hoverboards
  • Helium Balloons
  • Electronic Cigarettes
  • Flasks
  • Mace
  • Signs larger than 24” x 24”

Rupp Arena management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry and once inside the building.

*Rupp Arena’s definition of weapons includes but is not limited to the following: knives or blades of any length, metal nail files, chains longer than 6 inches not made of precious metals (i.e. platinum, gold or sterling silver), firearms (authentic or replicated, including toys), clubs or extendable batons, any type of chemical irritant spray, stun guns or Tasers, spiked or studded jewelry, brass knuckle or any other item that could likely be used as a weapon or may cause injury if thrown or used improperly. This Facility is within a "School Zone" (18 U.S.C. 922). Firearm Possession is Prohibited  Except for Those Authorized to Carry Weapons by the Commonwealth of Kentucky.

**Service Animals as defined by the American with Disabilities Act are permitted inside the arena.

*** Diaper Bags may exceed this size requirement, please see Guest Services desk for a visual inspection.

Re-Entry

Rupp Arena has a No Re-entry policy during events. Guests wishing to return any items to their vehicle must do so before passing through the turnstiles.

Smoking Policy

In accordance with Section 14.97 of the Municipal Code of the LFUCG, the Lexington Center Corporation/Rupp Arena is a smoke-free facility.  Additionally, LCC prohibits the use of E-cigarettes inside its facilities. There is a designated outside smoking area located across from Section 34 and re-entry is allowed with a valid ticket.

Special Effects

Please be advised that performances may feature one or more of the following elements as special effects during the event. Call to inquire if you have special concerns.

  • ​Confetti​
  • Lasers
  • ​Pyrotechnics
  • Strobe Lights

Ticket Office

Lexington Center Ticket Office handles ticket sales for most events held at Rupp Arena, the Lexington Opera House and some public ticketed events held in the Lexington Convention Center. (Please note University of Kentucky Basketball is handled by UK Athletics located on the university’s campus.)

Lexington Center Ticket Office is open Monday through Friday from 10:00 AM until 6:00 PM for advance ticket purchases and to assist with general inquiries. The Ticket Office is also open prior to all events and on Saturday from 10:00 AM until 4:00 PM if tickets for an event are scheduled to go on sale on that day.

During daily operation, the Lexington Center Ticket Office is located just inside the High Street entrance of The Shops at Lexington Center, between the Hyatt Regency Hotel and Rupp Arena.

During Rupp Arena events, the Ticket Office utilizes the outside ticket windows located on the High Street concourse beginning 2 hours prior to the event’s show time. (1.5 hours prior for UK basketball games.)

During Lexington Opera House events our ticket office will open inside the Short Street entrance of the Opera House beginning 1½ hours prior to show time.

For certain Heritage Hall events, the ticket office is located on Level 1of the Shops at Lexington Center near the entrance to Heritage Hall and/or at the main entrance itself on the west end of Heritage Hall.

Lexington Center Ticket Office accepts cash, Visa, MasterCard, American Express and Discover cards. (Valid photo ID is required with all credit card payments.)

Lexington Center Ticket Office is able to assist patrons with accessible seating questions and needs.

For more information, please contact the Ticket Office staff directly at 859-233-3535 or via e-mail at boxoffice@rupparena.com.

Ticket Purchases

Tickets to events at Rupp Arena can be purchased at the arena ticket office, Ticketmaster outlets, Ticketmaster Charge by Phone at 800-745-3000 or on-line at www.ticketmaster.com.

With the rise in the number of "secondary ticket agencies / scalpers", we have experienced an increase in the number of invalid tickets being presented at our entrance gates. The ONLY authorized ticket sales agents for Rupp Arena are:

• Lexington Center Ticket Office
• Ticketmaster Outlets
• Ticketmaster Charge-by-phone
• Ticketmaster.com

Rupp Arena is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the Lexington Center Ticket Office. A copy of the tickets, which may be used to alert the point of purchase, will be provided at the customer's request.

Customers with invalid tickets are welcome to purchase valid tickets at the Lexington Center Ticket Office - seating location and price based upon availability.

Ticket Scalping

The resale of admission tickets to Rupp Arena events is strictly prohibited within a 2 block radius of the arena (City Ordinance 198-83, 10-20-83).

Tours

There are no public tours of Rupp Arena, but we do offer a self guided peek inside via a viewing window that overlooks the lower bowl. Simply come to the Lexington Center Corporate Offices on the second level of the Shops at Lexington Center. Say a quick hello to our receptionist and sign in at the desk, walk through our hall of fame, and you'll find a viewing window where you can get a sneak peak inside of the arena. Access to the window is Monday through Friday from 9am to 5pm (closed on Holidays). No appointment is necessary, but call ahead (859) 233.4567 that day to see if the window will be closed, occasionally the windows may be blocked.

Visit Rupp Arena virtually through our online tour, stand center court or walk across stage. See inside with our virtual tour at rupparena.com/tour

Wheelchairs

Rupp Arena does not supply or rent wheelchairs for use while attending an event. If you or someone you are traveling with has mobility challenges, a wheelchair or a mobility aid should be acquired before arrival.

Close