Frequently Asked Questions

There are no public tours of Rupp Arena, but you may visit Rupp Arena virtually through our online tour. Stand center court or walk across stage! See inside with our virtual tour at rupparena.com/tour

With the rise in the number of "secondary ticket agencies / scalpers", we have experienced an increase in the number of invalid tickets being presented at our entrance gates. The ONLY authorized ticket sales agents for Rupp Arena are:

• Lexington Center Ticket Office
• Ticketmaster Outlets
• Ticketmaster Charge-by-phone
• Ticketmaster.com

Rupp Arena is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the Lexington Center Ticket Office. A copy of the tickets, which may be used to alert the point of purchase, will be provided at the customer's request.

Customers with invalid tickets are welcome to purchase valid tickets at the Lexington Center Ticket Office - seating location and price based upon availability.

Generally, no. Once you’ve entered ticketed space during an arena event, there are no passes out. Exceptions can be made, however, in an emergency situation. Please locate the Guest Services location to consult with a supervisor.

This depends on which show you want to attend. Generally any child under 2 doesn’t require a ticket. For all UK events, however, everyone must have a ticket no matter the age. Please contact the Rupp Arena Ticket Office at 859-233-3535 to find out if you need a ticket for your child.

The Hyatt Hotel is adjacent to Rupp Arena. The Hilton Lexington/Downtown is located one block from Rupp Arena. There are a multitude of other hotels/motels within a five-mile radius of Rupp Arena. Please refer to the Hotel Information for a listing of these properties.

During an arena event, you may park an RV in the Rupp Arena parking lots. The rate is $30. Please note that overnight parking is prohibited and power is not available in the parking lots.

Personal chairbacks are allowed, but the following restrictions apply; maximum width 18 inches, must not have any hard plastic or metal parts.

Please check the individual event page for specific information on that event’s photo policy.

Generally, yes. There are very few events that prohibit cell phone camera use. Please check the individual event link for specific information. Note that selfie sticks are NOT allowed in the Arena. 

Umbrella strollers are permitted inside the arena. A guest services staff (dressed in blue vests) will help you place your stroller in an assigned storage area located close to your section. 

Yes. Each accessible seat can be sold up to three (3) companion seats.

It is necessary to notify the ticket seller when purchasing your tickets that you require accessible seating and companion seats.

There are Guest Service booths located at each entrance into the arena. Once an event has started, there is a Guest Service location on the arena concourse across from Section 16.

Check with Guest Services prior to leaving an event if you’ve lost something. If the item has not been located during the event, please call Rupp Arena Security the next day at 859-233-4567, ext. 100 and inquire if it was located.

Rupp Arena’s parking lots are well lit during and up to one hour after the conclusion of the event.

ATM’S NEAR RUPP ARENA AND THE LEXINGTON CONVENTION CENTER

 

Hyatt Regency-Lexington

401 W. High Street

Lexington, KY  40507

 

Hilton Lexington Downtown

369 W. Vine Street

Lexington, KY  40507

 

Republic Bank

333 West Vine Street, Suite 102

Lexington, KY  40507

 

The Square

401 West Main Street

Lexington, KY  40507

 

Central Bank

300 West Main Street

Lexington, KY  40507

 

Bank of America

325 West Main St.

Lexington, KY 40507

 

Fifth Third Bank

250 West Main Street

Lexington, KY  40507

 

BB&T

200 West Vine Street

Lexington, KY  40507

 

Chase ATM

201 East Main Street

Lexington, KY  40507

Yes, umbrellas are permitted.