Frequently Asked Questions

Do you offer Tours of Rupp Arena?

There are no public tours of Rupp Arena, but we do offer a self guided peek inside via a viewing window that overlooks the lower bowl. Simply come to the Lexington Center Corporate Offices on the second level of the Shops at Lexington Center. Say a quick hello to our receptionist and sign in at the desk, walk through our hall of fame, and you'll find a viewing window where you can get a sneak peak inside of the arena. Access to the window is Monday through Friday from 9am to 5pm (closed on Holidays). No appointment is necessary, but call ahead (859) 233.4567 that day to see if the window will be closed, occasionally the windows may be blocked.

Visit Rupp Arena virtually through our online tour, stand center court or walk across stage. See inside with our virtual tour at rupparena.com/tour

What is the risk in buying a ticket from a secondary ticket agency or a scalper?

With the rise in the number of "secondary ticket agencies / scalpers", we have experienced an increase in the number of invalid tickets being presented at our entrance gates. The ONLY authorized ticket sales agents for Rupp Arena are:

• Lexington Center Ticket Office
• Ticketmaster Outlets
• Ticketmaster Charge-by-phone
• Ticketmaster.com

Rupp Arena is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the Lexington Center Ticket Office. A copy of the tickets, which may be used to alert the point of purchase, will be provided at the customer's request.

Customers with invalid tickets are welcome to purchase valid tickets at the Lexington Center Ticket Office - seating location and price based upon availability.

Can I leave the event and return on the same ticket?

Generally, no. Once you’ve entered ticketed space during an arena event, there are no passes out. Exceptions can be made, however, in an emergency situation. Please locate the Guest Services location to consult with a supervisor.

Do I have to purchase a ticket for my child?

This depends on which show you want to attend. Generally any child under 2 doesn’t require a ticket. For all UK events, however, everyone must have a ticket no matter the age. Please contact the Rupp Arena Ticket Office at 859-233-3535 to find out if you need a ticket for your child.

What hotels are close by?

The Hyatt Hotel is adjacent to Rupp Arena. The Hilton Lexington/Downtown is located one block from Rupp Arena. There are a multitude of other hotels/motels within a five-mile radius of Rupp Arena. Please refer to the Hotel Information for a listing of these properties.

Can I park my RV in your parking lot?

During an arena event, you may park an RV in the Rupp Arena parking lots. The rate is $30. Please note that overnight parking is prohibited and power is not available in the parking lots.

I have a bad back, can I bring in a stadium seat?

Personal chairbacks are allowed, but the following restrictions apply; maximum width 18 inches, must not have any hard plastic or metal parts.

Can I bring my camera in tonight?

Please check the individual event page for specific information on that event’s photo policy.

My cell phone takes pictures and/or video, can I bring it in the arena?

Generally, yes. There are very few events that prohibit cell phone camera use. Please check the individual event link for specific information. Note that selfie sticks are NOT allowed in the Arena. 

I’m coming to the event with someone who has accessible needs, can I sit with him or her?

Yes. Each accessible seat can be sold up to with four (3) companion seats. It is necessary to notify the ticket seller when purchasing your tickets that you require accessible seating and companion seats.

Where is guest services located?

There are Guest Service booths located at each entrance into the arena. Once an event has started, there is a Guest Service location on the arena concourse across from Section 16.

What do I do if I lose my wallet during an event?

Check with Guest Services prior to leaving an event if you’ve lost something. If the item has not been located during the event, please call Rupp Arena Security the next day at 859-233-4567, ext. 3002 and inquire if it was located.

Is there security in the parking lots?

Rupp Arena’s parking lots are well lit during and up to one hour after the conclusion of the event.

How do I participate in a ticket lottery at Rupp Arena?

Be in line at the Rupp Arena lobby for the lottery at the time advertised (normally 9:00 am on the on-sale date). Anyone arriving after the initial line is processed will not be allowed to participate in the lottery, however they are welcome to stay at Rupp Arena and get in line behind all lottery participants once the show goes on sale.

How does the lottery work?

Lottery participants are issued a sequentially numbered two part ticket as they pass a single distribution point. The participant retains one part of the ticket and the other part is retained by the person conducting the lottery. Once all of the participants are issued their ticket and placed in single file according to the numbers issued, a single ticket is drawn from the numbers retained by the lottery operator which will designate the first person able to purchase tickets.

As an example, if 200 people were to participate in the lottery and the corresponding numbers issued were #1 – #200 and #84 was the number drawn, whoever had ticket # 84 would be the first person eligible to purchase tickets. Participants would then be moved to the exterior ticket office windows with the person with holding ticket # 84 becoming the first person able to purchase tickets. Participants would then be lined up in accordance to their respective ticket number (# 84 first, # 85 second, # 86 third, etc. until the end of the line # 200 is reached.

Once the end of the initial line is reached then the line would form beginning with # 1 and continue through # 83. After all of the participants of the lottery are placed in line, anyone who came after the lottery began would be allowed to line up at the end of the line of the lottery participants.

Can I use a credit card for lottery ticket purchases?

Yes. The Rupp Arena ticket office accepts all major credit cards in addition to cash. If cash is needed, there is an ATM located on the first floor level of the Shops at Lexington Center adjacent to the escalator.

I was close to the front of the line at the lottery when tickets went on sale? Why were my tickets not very close to the stage?

When tickets go on sale at the Rupp Arena Ticket Office for a show, all other ticketing opportunities such as outlets, phone lines and the Ticketmaster website go on sale simultaneously. With all of these options available for ticket buyers it is possible to sell in excess of a thousand tickets a minute thus being able to sell out an event very quickly.

If I need accessible tickets do I need to participate in the lottery?

No. Accessible tickets are sold from another ticket window and patrons needing those tickets will not need to stand in line with a ticket. Please note that for each accessible ticket sold up to four (4) companion seats are available.

NOTE: While accessible patrons do not need to participate in the lottery, it is advisable to come to Rupp Arena the day the tickets go on sale to obtain tickets. There are a limited number of accessible tickets available for each show based on the arena setup.

Let’s say the number has been drawn and my ticket puts me close to the end of the line. Can I give my money to my friend who is closer to the front of the line to buy my tickets?

Yes, as long as the total number of tickets purchased by your friend does not exceed the ticket limit established by the promoter for the on-sale. (This number varies from show to show. Contact the Rupp Arena Ticket Office at 859-233-3535 or www.rupparena.com for the ticket limit for the show you are interested in attending.)

Do I have to participate in the ticket lottery to purchase tickets the day they go on sale?

No. Tickets may be purchased at any ticket outlet, via phone through Ticketmaster at 800-745-3000, via the Rupp Arena ticket office at 859-233-3535 or online at www.ticketmaster.com.

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