Arena Policies

Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside Rupp Arena. Alcoholic beverages may be purchased inside the arena at most events. All alcohol purchases must be accompanied by a valid state issued driver’s license or ID, Passport or Military ID. You must be 21 years of age to purchase any alcohol. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Rupp Arena management.

Animals or pets of any kind are prohibited with the exception of service animals. Service animals are welcome inside the building but must remain on a leash or in a harness at all times. If you intend to bring a service animal to the arena, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you.

Patrons may only have one clear bag (no larger than 12"x12"x6") or one small clutch purse, with or without handle or strap (no larger than 9"x 5", does not have to be clear) for personal items. Purses and bags larger than these sizes are strictly prohibited. Diaper Bags may exceed this size requirement, please see Guest Services desk for a visual inspection. Exceptions will be made for medically necessary items after proper inspection at a gate designated for this purpose. All bags and items will be searched. To avoid additional touch points, patrons are strongly encouraged to leave unnecessary items at home.

Signs which are hand-held and no greater than 24" x 24" in size are allowed at most events. Signs may not be hung or fastened anywhere in the arena. Small signs should not be commercial or obscene in nature or cause any disturbance with other fans. Rupp Arena reserves the right to remove any banner or sign without exception.

No commercial photography of any kind is permitted. Cameras with detachable lenses are prohibited. Flash photography, video cameras or any other audio/visual equipment is prohibited unless authorized by team, promoter or artist management. Guests should check the events listing on the website to find out the policy prior to the event.

Effective March 3rd, Rupp Arena will no longer be accepting cash as a form of payment for parking and concessions. Acceptable forms of payment include all major credit cards (American Express, Discover, MasterCard and Visa) and mobile payments (Apple Pay, Google Pay and Samsung Pay). Cash will continue to be accepted at the various Central Bank Center Box Offices and at artist merchandise stands.

Prepaid parking at the High Street Parking Lot will now be available through Ticketmaster.com. Patrons who’ve already purchased tickets will have the opportunity to add on parking to their experience. There are limited spaces available.

The admission policy varies by event. For most events, a child under the age of 2 does not require a ticket with the exception of UK events in which every patron, no matter the age, must have a ticket. Please check with the ticket office at 859-233-3535 for the age requirement for tickets for the event you are interested in attending.

In order to provide all guests a positive and enjoyable experience when attending events at Rupp Arena, we ask all patrons to please be respectful and considerate of their fellow event attendees.

• Disorderly Conduct
  • Guests who fail to follow the policies set forth by the management of Rupp Arena / Lexington Center and enforced by its staff or those who violate any local, state and/or federal law will be subject to ejection from the facility.
• Ejection from Rupp Arena
  • Disruptive or problematic guests should be reported to event staff immediately. Guests asked to vacate the arena may be escorted from the premises by event staff, security, facility management or local law enforcement.
• Firearms/Weapons
  • This Facility is within a "School Zone" (18 U.S.C. 922). Firearm Possession is Prohibited Except for Those Authorized to Carry Weapons by the Commonwealth of Kentucky.
• Intoxicated Guests
  • Intoxicated guests are not admitted into Rupp Arena at any time. Intoxicated guests are subject or removal from arena property.
• Patron Appearance
  • Patrons entering Rupp Arena must be properly clothed, which includes shirt and shoes. Clothing items must be worn at all times inside the arena.
• Projectiles
  • The throwing of any object at any time inside the arena is strictly prohibited. Any person witnessed throwing a projectile of any size is subject to ejection from the facility.

If you lose or find an item during an event, please proceed to Guest Services for assistance. Our lost and found department is open 24 hours a day and can be reached at 859-233-4567 x100. Rupp Arena is not responsible for lost items. Found items are retained for 30 days.

Rupp Arena will utilize walk-through metal detectors at most events. 

Upon arrival, fans will be requested to remove items like cell phones, keys, bags/purses and large metal objects that may set off the alarm, thus requiring further inspection. Although these units are more effective and faster than handheld metal detectors, patrons should still plan to arrive early to events in order to avoid standing in long lines.  

A special “Express Lane” will be set up for patrons entering the arena without purses or bags.

The selling or sampling of food and beverages and selling or distribution of merchandise, tickets or other items on Lexington Center property without written authorization is strictly prohibited.

The following items are not permitted inside Rupp Arena:

• Bags (see Bags)
• Weapons of Any Type*
• Banners
• Illegal substances
• Outside Food and Beverage
• Pets / animals**
• Beach Balls
• Laser Pointers/pens
• Baby Seats or Carriers
• Video or Audio Recorders
• Cameras with detachable lenses
• Selfie Sticks
• Unauthorized noisemakers
• Stadium seats in excess of 18" wide or stadium seats with hard plastic or metal parts.
• Fireworks
• Frisbees
• Hoverboards
• Helium Balloons
• Electronic Cigarettes
• Flasks
• Mace
• Signs larger than 24” x 24”
• Tablets and Laptops

Rupp Arena management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry and once inside the building.

*Rupp Arena’s definition of weapons includes but is not limited to the following: knives or blades of any length, metal nail files, chains longer than 6 inches not made of precious metals (i.e. platinum, gold or sterling silver), firearms (authentic or replicated, including toys), clubs or extendable batons, any type of chemical irritant spray, stun guns or Tasers, spiked or studded jewelry, brass knuckle or any other item that could likely be used as a weapon or may cause injury if thrown or used improperly. This Facility is within a "School Zone" (18 U.S.C. 922). Firearm Possession is Prohibited  Except for Those Authorized to Carry Weapons by the Commonwealth of Kentucky.

**Service Animals as defined by the American with Disabilities Act are permitted inside the arena.

In accordance with Section 14.97 of the Municipal Code of the LFUCG, the Lexington Center Corporation/Rupp Arena is a smoke-free facility.  Additionally, LCC prohibits the use of E-cigarettes, including vaping, inside the arena as stipulated by Lexington City Ordinance No. 171-2003.

The resale of admission tickets to Rupp Arena is strictly prohibited within a 2 block radius of the arena (City Ordinance 198-83, 10-20-83).