Rupp Arena has made a firm commitment to provide each guest with an enjoyable atmosphere in a clean and safe surrounding, making each patron's visit to our facilities a positive experience.
Rupp Arena is wheelchair accessible and accommodating to patrons who have limited mobility or are blind, visually impaired, deaf or hard of hearing. To accommodate our guests with accessible requirements, below is a list of general information to assist with any questions you may have. If your requirement is not addressed or you need further clarification, please contact 859-233-3535 for assistance or any event related need you may have.
Accessible parking spaces are available in the lots directly across the street (High Street) from Rupp Arena and the parking lot located directly behind the arena which is easily reached from either Main Street or Manchester Street. Vehicles which park in the designated accessible parking spaces must display either the temporary hang tag or a permanent state license plate with the accessible parking notations. All parking in these spaces is on a first come, first served basis.
Accessible seating is available for all events at Rupp Arena and can be purchased through the Lexington Center Ticket Office (859-233-3535) or through Ticketmaster (800-745-3000 or www.ticketmaster.com). We highly recommend guests contact our ticket office directly, as our staff is more intimately knowledgeable about our facilities and they will provide the best service for our guests with accessible requirements. When you are ordering accessible tickets, it is important to indicate that you require accessible seating and provide as much information as possible so that we may properly seat you in a location which best fits your needs.
ACCESSIBLE AND WHEELCHAIR SEATING POLICY
Accessible seating is reserved exclusively for guests with accessible requirements and their companions. Guests requiring accessible seating may purchase one (1) accessible seat and up to three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy insures we are able to accommodate all who require accessible seating.
Rupp Arena is committed to working with guests on a case-by-case basis to adequately accommodate individual needs. All ticket sales are on a first come/call, first serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available. Please contact the Rupp Arena Ticket Office at 859-233-3535 for further questions / information.
Rupp Arena will arrange for interpretive services, if notified at the time of purchase. Interpretive services cannot be guaranteed for every event, however we will make every effort to accommodate each request with appropriate advance notice. We request that notices for this service be made a minimum of two (2) weeks prior to the event. Guests can contact the Rupp Arena Ticket Office at 859-233-3535 to request this service.
WHEELCHAIR SPACE LOCATIONS
Guests that require the use of a wheelchair and their respective companions may enjoy wheelchair space locations that are dispersed throughout the facility in numerous price ranges. Please contact the Rupp Arena Ticket Office at 859-233-3535 for seating inquiries or review the event detail section which will include an accurate seating diagram for each respective event.
SERVICE ANIMALS / GUIDE DOGS
Only animals serving as guide, signal or service animals to aid guests with disabilities are permitted. Service animals are welcome inside the building but must remain on a leash or harness at all times. Guests with service animals must either request an aisle seat or purchase the adjacent seat for their service animal, if an aisle seat is not available. It is very important that we are aware of the requirement of a service animal at the time of purchase of the tickets to insure seating availability upon our guests arrival.
Assistance is available for any guests with accessible requirements who need access to the various levels in the arena. Guest Service staff is located adjacent each public elevator on the arena concourse and will gladly help or provide direction to anyone who requests assistance.
Accessible restrooms are available at all men's and women's restrooms located throughout the main concourse. Family restrooms are also available on the main concourse across from Section 12 and 33 adjacent to the rear of the concession stand.
Accessible restrooms for women in the upper arena are available on the upper concourse immediately behind the concession stands. Family restrooms located across from Section 212 and 231 adjacent to the rear of the concession stands and are available as the men's accessible restrooms.
If we have not answered your questions in the above information or you would like further clarification, please contact us through the link below and we will respond as quickly as possible.