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Group FAQ

How many people are considered a group?

Groups are generally 10-20 people, as determined by the promoter. They can be friends, colleagues, associates, family or any number of people that want to see the show together.

What kinds of group discounts are available?

Group discounts vary per show, but typically offer a savings per ticket and/or a free ticket for a minimum amount purchased. They include great seats and you are able to sit together as a group to gain maximum enjoyment at the event.

How do I purchase tickets for my group?

Contact Group Sales at 859-233-4567 Ext. 3292 for group minimums, dates, times and pricing. Group orders are processed on a first-come, first-served basis and best available tickets are assigned at time of purchase. There is $5 handling fee per group order but you won’t have to pay the Ticketmaster service fees. You’ll also receive personalized service when placing your order.

When do I need to order my tickets?

Order deadlines vary by show. Please ask your group coordinator.

How do I pay for my tickets?

We accept all major credit cards. Depending on the event, cashier’s checks and money orders are normally accepted. Personal checks are not accepted for the majority of events. Only company or organization checks will be accepted with payment arrangements made prior to the event date.

How do I receive my tickets?

Once you have paid for your tickets, they will be mailed to the group coordinator to be distributed to the entire group as long as the event is 10 days from purchase date. For tickets purchased less than 10 days out from the event or by special arrangement, tickets can be picked up in person or left at Will Call to be picked up by the group coordinator.

Do I need to purchase a ticket for my child?

The show promoter determines at what age free admittance is applicable. However, the general rule at most family shows is that children under a certain age (one or two, depending on the show) are free but must sit on someone’s lap. Please ask your Group Sales Representative.

Terms and Conditions

All sales are final. Tickets are non-refundable and cannot be canceled or exchanged. If the event cancels, a full refund will be available.

Tickets are subject to availability.

Tickets will be issued upon receipt of full payment

All dates, times, shows, prices and artists are subject to change without notice.

Catering/Concessions

Lexington Center has catered reception areas available for rent prior to events for hosting that special function, including birthday parties, anniversaries, client receptions and friendly gatherings.

For most arena shows, we also have Concessions gift cards that may be purchased at a discount off the face value and distributed to group members. The cards may be redeemed the day of the show.

Additional Group Offerings

Occasionally there are group clinics or lectures especially for groups. They usually include an early entry and specific entrance information which will be given to the group leader at the time of purchase.

Contact Information

Please contact us by phone at 859-233-4567 Ext. 3292 or e-mail: [email protected].