The Lexington Center Ticket Office handles ticket sales for most events held at Rupp Arena.
Note: UK Basketball Ticketing is handled by UK Athletics located on the university’s campus.
With the rise in the number of "secondary ticket agencies / scalpers", we have experienced an increase in the number of invalid tickets being presented at our entrance gates. The ONLY authorized ticket sales agents for Rupp Arena are:
Rupp Arena is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the Lexington Center Ticket Office. A copy of the tickets, which may be used to alert the point of purchase, will be provided at the customer's request.
Customers with invalid tickets are welcome to purchase valid tickets at the Lexington Center Ticket Office - seating location and price based upon availability.
Ticket Office Hours
Open Monday through Friday from 10:00 AM until 6:00 PM for advance ticket purchases and to assist with general inquiries.
The Ticket Office has occasional Saturday and Sunday hours, which vary depending on scheduled events and ticket on sales. Please contact our ticket office to confirm hours of operation for the weekend.
Call: (859) 233-3535
(All phone orders include a per ticket service fee.)
During daily operation, the Lexington Center Ticket Office is located just inside the High Street entrance of Lexington Center, between the Hyatt Regency Hotel and Rupp Arena.
During Rupp Arena events, the Ticket Office utilizes the outside ticket windows located on the High Street concourse beginning 2 hours prior to the event’s show time. (1½ hours prior for UK basketball games.)
Mobile tickets are special barcodes that pull up on your phone, please go directly to the turnstile/ticket scanners with your mobile device. Have them scan the QR codes on your phone. You may want to add these to your device in advance via Passbook or take a screenshot of the mobile ticket prior to coming to the event. Mobile network access can be extremely difficult on site with large crowds.
Note: Print at Home tickets will not be scanned on a mobile device.
PRINT AT HOME TICKETS
Make sure to print these PRIOR to coming to the show. These are your tickets; please go directly to the turnstile/ticket scanners. If you give your print at home tickets to someone else, make sure you give them the most recent ticket version. Every time you open this ticket file on Ticketmaster for printing or pull up the mobile ticket, you void all previous barcodes. Be aware that mistakes like that will cause your friend to miss the event. They will reject at the entrance and tickets can only be re-printed for the original purchaser.
WILL CALL TICKETS
Make sure you have your photo ID. The Will Call window is located on High Street at the Outside Ticket Office windows. Will Call will only be released to the person on the account with a matching ID. Bring the card used for purchase to help locate the order quickly. If you chose e-tickets when you ordered, you are mobile or print at home, not will call.
If tickets were mailed to you directly, please remember to bring them with you and go directly to the turnstile/ticket scanners.
What happens if you have a ticket problem?
The ticket office will be available to help with a variety of ticket issues. Make sure you have your photo ID (required), the confirmation number and card used for purchase (very helpful in locating the order quickly). If you gave your tickets to someone else, and they have problems upon entry there is little the box office will be able to do to help. We will evaluate all issues and let the patron know what we can do to help, if anything. Tickets being used by patrons who are not the original purchaser (such as tickets purchased on the Secondary Market) cannot be validated, thus making it very challenging to help. In most instances, these patrons will need to purchase tickets to get in to the event.
ACCEPTABLE METHODS OF PAYMENT
Lexington Center Ticket Office accepts cash, Visa, MasterCard, American Express and Discover cards. (Valid photo ID is required with all credit card payments.)
The Ticketmaster kiosks are located inside the High Street rotunda at the Shops of Lexington Center. The kiosks can be used to purchase tickets or print will call ordered through Ticketmaster for most of our upcoming events held at Rupp Arena and the Lexington Opera House. A credit card is the only acceptable method of payment at the kiosks and the original purchasing credit card is required to print Ticketmaster’s Will Call. (Please note-these kiosks only handle events at Rupp Arena and the Lexington Opera House and Will Call is only available the day of the event.)
Accessible seating is available for purchase through the Lexington Center Ticket Office or through Ticketmaster. We highly recommend patrons contact our ticket office directly (859) 233-3535, as our staff is more intimately knowledgeable about our facilities and we feel they would provide the best service for our patrons with accessible seating needs. Visit our accessible steating page for details on interpretive services, wheelchair space locations and guide animales.
REFUND / EXCHANGE POLICY
Cancelled Events – If an event is cancelled and you purchased tickets through either Ticketmaster’s phone room or their website, you won’t need to do a thing. They will inform you of the cancellation and refund the amount you paid for your tickets, including all fees on the same payment method used for purchase.
If you purchased tickets at either a Ticketmaster outlet or in person at the Rupp Arena Ticket Office either in person or through their phone room, you will need to return to the point of purchase with your tickets and they will refund you directly. Again, your refund will include both the face value of the ticket and the corresponding service fees, if any.
Rescheduled Events – If your event was rescheduled, we’ll contact you with the new date and time ASAP. Can’t make it? The decision to issue refunds for rescheduled/postponed events is up to the individual artist, team or promoter, but we’ll do everything we can to help! Just contact us.
Replacement Tickets – If your tickets are lost, stolen, damaged, destroyed or not received, please let us help. Just contact us.
Refunds and Exchanges – The standard policy for our venues as well as most artists and promoters is “No Refunds or Exchanges.” However, if something comes up prior to the event’s show time, we’ll do everything we can to help, but there are no guarantees. Please contact us.
Service/convenience fees are charged to all online, phone and outlet orders on a per ticket basis. These fees cover the costs that allow Ticketmaster and Lexington Center to provide a wide range of purchasing options for ticket buyers. Fees vary by event and ticket pricing. Purchasing tickets in person at the Lexington Center Ticket Office is the only way to avoid service fees.