FAQs
Can I leave the event and return on the same ticket?
Generally, no. Once you've entered ticketed space during an arena event, there are no passes out. Exceptions can be made, however, in an emergency situation. Please locate the Guest Services location to consult with a supervisor.
Do I have to purchase a ticket for my child?
This depends on which show you want to attend. Generally any child under 2 doesn't require a ticket. For all UK events everyone must have a ticket no matter the age. Please contact the Rupp Arena Box Office at (859) 233-3535 to find out if you need a ticket for your child.
Are there places to eat close by?
There are several places to eat in The Shops of Lexington Center (level one adjacent of Lexington Center). In addition, there are several places within walking distance from Rupp Arena that serve lunch and/or dinner.
The Downtown Lexington Corporation (859-231-7335) publishes a brochure called "80 Plus Places to Feed Your Faces." Inside you'll find contact information for a wide variety of eateries in downtown Lexington.
What hotels are close by?
The Hyatt is adjacent to Rupp Arena. The Hilton Lexington/Downtown is located one block from Rupp Arena. There are a multitude of other hotels/motels within a five-mile radius of Rupp Arena. Please refer to the Hotel Information for a listing of these properties.
Can I park my RV in your parking lot?
During an arena event, you may park an RV in the Rupp Arena parking lots. The rate is $24. Please note that overnight parking is prohibited and power is not available in the parking lots.
I have a bad back, can I bring in a stadium seat?
Rupp Arena does not allow traditional "stadium seats" to be brought in and used in the upper arena. However, a seat cushion or pillow can be used on the bleachers in the upper arena.
Can I bring my camera in tonight?
Please check the individual event link for specific information on that event's photo policy.
My cell phone takes pictures and/or video, can I bring it in the arena?
Generally, yes. There are very few events that prohibit cell phone camera use. Please check the individual event link for specific information.
I'm coming to the event with someone who has accessible needs, can I sit with him or her?
Yes. Each accessible seat can be sold with four (4) companion seats. It is necessary to notify the ticket seller when purchasing your tickets that you require accessible seating and companion seats.
Where is guest services located?
There are guest service booths located at each entrance into the arena. Once an event has started, there is a guest service booth on the arena concourse behind Section 16.
What do I do if I lose my wallet during an event?
Check with Guest Services prior to leaving an event if you've lost something. If the item has not been located during the event, you should call Rupp Arena Security the next day at (859) 233-4567, ext. 3002 to ask if it was found.
Is there security in the parking lots?
Rupp Arena's parking lots are well lit during and up to one hour after the conclusion of the event.
Why are there ticket lotteries for some events at Rupp Arena?
A ticket lottery is designed to give everyone a fair chance at being first in line for tickets when they go on sale. It also removes the need to camp out which is safer for the patron.
How do I participate in a ticket lottery at Rupp Arena?
Be in line at the Rupp Arena lobby for the lottery at the time advertised (normally 9:00 am on the on-sale date). Anyone arriving after the initial line is processed will not be allowed to participate in the lottery, however they are welcome to stay at Rupp Arena and get in line behind all lottery participants once the show goes on sale.
How does the lottery work?
Lottery participants are issued a sequentially numbered two part ticket as they pass a single distribution point. The participant retains one part of the ticket and the other part is retained by the person conducting the lottery. Once all of the participants are issued their ticket and placed in single file according to the numbers issued, a single ticket is “drawn” from the numbers retained by the lottery operator which will designate the first person able to purchase tickets. As an example, if 200 people were to participate in the lottery and the corresponding numbers issued were #1 – #200 and #84 was the number drawn, whoever had ticket # 84 would be the first person eligible to purchase tickets. Participants would then be moved to the exterior ticket office windows with the person with holding ticket # 84 becoming the first person able to purchase tickets. Participants would then be lined up in accordance to their respective ticket number (# 84 first, # 85 second, # 86 third, etc. until the end of the line # 200 is reached. Once the end of the initial line is reached then the line would form beginning with # 1 and continue through # 83. After all of the participants of the lottery are placed in line, anyone who came after the lottery began would be allowed to line up at the end of the line of the lottery participants.
Can I use a credit card for lottery ticket purchases?
No, cash is required for the initial purchase of tickets. The reason for this restriction is simply that with the initial speed which tickets can be purchased, cash sales can be conducted faster thus allowing patrons further back in line an improved chance to get better tickets. There is an ATM available in the arena lobby for patrons which arrive without the cashed needed for ticket purchases.
I was close to the front of the line at the lottery when tickets went on sale? Why were my tickets not very close to the stage?
When tickets go on sale at the Rupp Arena Ticket Office for a show, all other ticketing opportunities such as outlets, phone lines and the Ticketmaster website go on sale simultaneously. With all of these options available for ticket buyers it is possible to sell in excess of a thousand tickets a minute thus being able to sell out an event very quickly.
If I need accessible tickets do I need to participate in the lottery?
No. Accessible tickets are sold from another ticket window and patrons needing those tickets will not need to stand in line with a ticket. Please note that for each accessible ticket sold four (4) companion seats are sold. NOTE: While accessible patrons do not need to participate in the lottery, it is advisable to come to Rupp Arena the day the tickets go on sale to obtain tickets. There are a limited number of accessible tickets available for each show based on the arena setup.
Let’s say the number has been drawn and my ticket puts me close to the end of the line. Can I give my money to my friend who is closer to the front of the line to buy my tickets?
Yes, as long as the total number of tickets purchased by your friend does not exceed the ticket limit for the on-sale. (This number varies from show to show. Contact the Rupp Arena Box Office at 233-3535 or www.rupparena.com for the ticket limit for the show you are interested in).
Do I have to participate in the ticket lottery to purchase tickets the day they go on sale?
No. Tickets may be purchased at any ticket outlet, via phone through Ticketmaster at 859-281-6644, via the Rupp Arena ticket office at 859-233-3535 or online at www.ticketmaster.com.
